General Terms and Conditions

1. conclusion of contract

The rental contract is concluded exclusively between the booking customer and Connys Sport.
The rental is subject to the following conditions:

2. booking

The rental price must be paid in full online and can be settled using the available forms of payment. The prices shown on the Connys website are the "online booking prices" for the equipment or equipment category requested.

By completing the booking, the customer confirms the correctness of his personal data, which is used for the professional binding setting. The hirer may not change the binding setting made by the rental company without authorisation. The booking becomes valid for the renter with the online payment and the receipt of the booking confirmation; for the rental shop with the receipt of the booking confirmation.

3. withdrawal provisions / cancellation

Cancellation of the booking is possible due to illness, accident or other serious reasons (e.g. death of close relatives or accompanying relatives). If the reason for cancellation is illness or similar, Connys Sport must be notified in writing by means of a doctor's certificate. This can also be done by e-mail to:

The cancellation fee is € 15 per person booked.

The overpaid amount minus the cancellation fee will be refunded to the customer. No refund of the rental price will be granted if the winter sports equipment is received late by the customer or is not used at all for any reason other than those mentioned above. The same applies if the customer returns the ski and/or snowboard equipment to the rental company prematurely. Unfavourable weather conditions or other hindrances beyond the control of Connys Sport do not entitle the client to cancel the booking. In case of injury or illness of the customer during the rental period, the following regulation applies upon presentation of a medical certificate:

a) A refund of the rental price is possible if the rental equipment is returned to the lessor immediately after the injury or illness occurs. In this

In this case, no cancellation fee will be charged.

b) If point a) is fulfilled, the overpaid rental price will be refunded from the date of issue of the medical certificate to be presented. No refund is possible without a medical certificate.

c) As soon as Sport Connys is aware of an event and points a) and b) are fulfilled, Connys will immediately transfer the overpaid rental price.

4. collection and return of the equipment

The rental is made upon presentation of an official photo ID (e.g. passport or driving licence), as well as his booking confirmation. The customer agrees that a copy of this document will be made. The equipment can be collected from the respective rental shop from 4.00 p.m. on the day before the first rental day.

The return of the ski and/or snowboard equipment must take place on the last day of the agreed rental period before close of business. In the event of longer use of the ski and/or snowboard equipment, the difference between the rental period actually used and the reserved or paid rental period will be charged at the usual local rental conditions and is payable directly on site.

If the rented sports equipment is not returned on time without a valid reason, the customer must expect that a theft report will be filed against him/her after waiting for a 3-day period and that a corresponding additional fee will be charged. The rented sports equipment must be returned in a suitable condition. The place of performance is the location of the rental shop from which the sports equipment was rented. In the case of rentals outside Austria, Austrian law shall be deemed to have been agreed.

5. exchange

An exchange of the rented sports equipment is possible once within the pre-booked star category free of charge. If sports equipment of a higher category is taken, the surcharge according to the price list must be paid. If the equipment is exchanged for a lower category, no money will be refunded.

7. use + insurance

The customer is responsible for the rented sports equipment and can use it according to its function. If the sports equipment already has defects at the time of rental, the rental shop may replace the sports equipment if it is unable to remedy the defect. The customer must ensure that the sports equipment is stored in such a way that theft is prevented. For this purpose, skis should only be stored individually and separately from each other or in ski safes. During the night, the sports equipment shall be stored in a locked ski room of the accommodation or in a locked motor vehicle.

The rented equipment is not insured unless insurance is taken out. In the event of breakage or damage due to improper use of the rental equipment, the hirer is liable and must pay for the corresponding damage.

In the event of theft, the client must report the theft to the relevant security authority within 24 hours and verifiably and immediately report the theft to the rental company. If no insurance policy has been taken out, the hirer must pay for the loss

(the current value will be charged). If insurance has been taken out to cover the damage, the hirer will be charged 20% of the replacement value of the goods as a deductible.

8. data protection

Personal data provided by the customer on this website will be processed and used in compliance with the applicable national and European regulations (data protection) to process your enquiries or online reservations. The customer agrees to the permanent storage and use of the data for marketing purposes. This consent can be revoked at any time and free of charge, e.g. by e-mail to

Connys Sport will in any case respect the confidentiality of your data and will not sell, rent or make it available to third parties.

9. place of jurisdiction

For all legal disputes in connection with or in relation to online reservations via Connys Sport, Austrian law applies exclusively and the national courts in Austria have exclusive jurisdiction. Any liability for Connys Sport beyond the reservation is excluded. The place of jurisdiction is the district court of Rattenberg.


General Terms and Conditions

Preliminary remarks 

The person responsible for this website is Connys Sport + Mode. Ordering goods via this website implies the customer's agreement to the General Terms and Conditions (GTC), which are explained below. 

If the masculine form is used to refer to persons (in the interest of reader-friendliness), this includes the feminine form in each case. 

The essential characteristics of the goods result from the respective description on the website of the entrepreneur. Photos on the website may be symbolic photos (typing errors and mistakes excepted). The product range represents the range of goods offered for sale by the Entrepreneur on the online shop platform.

Presentation of goods

The author is not responsible for any contents linked or referred to from his pages - unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site fromviewing those pages.


The online prices shown on the website apply as prices. All prices shown are inclusive of VAT but exclusive of shipping costs.
Prices are displayed and payment is made exclusively in euros.
Offer prices cannot be combined with other discount promotions.
Instead prices are crossed out and shown in a smaller font size.
It is pointed out that the pricing is the responsibility of the entrepreneur. All prices are daily prices.
In the event of an obvious pricing error, which must be apparent to the customer, the entrepreneur reserves the right to withdraw from the contract. In this case, the customer will be informed immediately of the withdrawal.


After the Customer has offered a contract, the contract is accepted by the Entrepreneur by sending an automatically generated order confirmation. Due to the automatic generation of this confirmation, the Entrepreneur recommends that the Customer also regularly check the personal spam/junk folder for receipt of the corresponding e-mail. 

Pursuant to § 10 para 2 ECG, the order confirmation shall be issued immediately after receipt of the customer's offer. 

In the event of typing, printing, stock status and calculation errors on the website, the entrepreneur is entitled to withdraw. In this case, the customer will be informed immediately of the withdrawal. The purchase price already paid will be refunded immediately. 


The purchase price must be paid in full online using the following available forms of payment: 

  • Stripe credit card (VISA, MasterCard, Apple Pay etc.) 
  • PayPal 

The online payment is processed via the external payment provider (PayPal and Stripe). The entrepreneur does not store any payment data of the customer. 


a) Delivery 

Delivery by parcel is made after receipt of payment of the purchase price by the entrepreneur from the warehouse by dispatch to the address given by the customer. The risk shall pass to the customer as soon as the delivery is handed over to the customer by the delivering parcel or postal service. 

Orders are usually shipped within 4 working days after confirmation of the order. 

Delivery times may vary depending on the shipping service provider and recipient country. 

The delivery of the goods is carried out via shipping service providers selected by the entrepreneur. 

Shipping costs: 

The following flat-rate shipping costs are to be borne by the customer: 

From 50 € order value we ship free of charge. For orders under 50 € we charge a one-time shipping fee of 4.90 € for shipping within Austria, shipping abroad on request. 

Transport damage: 

If goods are delivered with obvious transport damage, the customer must immediately complain about such defects to the delivery agent and contact the entrepreneur: 

Connys Sport + Fashion
+43 5337 63333 

However, failure to make a complaint or to contact the customer has no consequences whatsoever for legal claims and their enforcement, in particular for warranty rights. However, contact by the customer helps the entrepreneur to assert his own claims against the carrier or transport insurance. 

b) Collection 

Collection shall take place in the Contractor's shop within the applicable opening hours: 

Connys Sport + Mode
Marktstraße 31
6230, Brixlegg
Tirol, AT

c) Default of acceptance 

In the event of default in acceptance by the customer, the entrepreneur is entitled either to insist on fulfilment of the contract or to withdraw from the contract after setting a period of grace of at least 7 days. 


For complaints, contact the contractor: 

Connys Sport + Fashion
+43 5337 63333


The customer has the right to withdraw from the purchase contract within 7 days without giving reasons. The period for withdrawal begins on the day on which the customer or a third party named by him who is not the carrier has taken possession of the goods. 

The withdrawal period is 7 days from the day on which the customer or a third party named by him who is not the carrier has taken possession of the goods. In the case of partial consignments, the day on which the customer has taken possession of the last partial consignment shall be deemed to be the beginning of the period. 

The customer may declare his withdrawal informally. However, the withdrawal must be made by means of a clear declaration to the entrepreneur: 

Connys Sport + Mode
Römerstraße 5
6230, Brixlegg
Tirol, AT
+43 5337 63333

It is sufficient if the declaration of withdrawal is sent within the 7-day period. 

If the Customer withdraws from the contract, the Entrepreneur shall reimburse all payments made by the Customer, including the delivery costs (with the exception of the additional costs resulting from the fact that the Customer has chosen a type of delivery other than the cheapest standard delivery offered by the Entrepreneur) without undue delay, but at the latest within 14 days of receipt of the notice of withdrawal. For this repayment, the Entrepreneur shall use the same means of payment that the Customer used for the original transaction, unless expressly agreed otherwise with the Customer; in no case shall the Customer be charged any fees due to this repayment. The Entrepreneur may refuse repayment until he has received the goods back or until the Customer has provided proof that he has returned the goods. 

The Customer shall return the goods to the address of the Entrepreneur immediately after withdrawal, at the latest within 7 days from the day on which the Customer notifies the Entrepreneur of the withdrawal: 

Connys Sport + Mode
Marktstraße 31
6230, Brixlegg
Tirol, AT

It is sufficient if the customer sends the goods before the expiry of the 7-day period. 

The costs of the return shipment are to be borne by the customer. 

The customer must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods. 

Exclusion of the right of withdrawal 

The customer may not withdraw from the contract in the following cases: 

- In the case of a contract for goods that are manufactured according to customer specifications or are clearly tailored to the customer's personal needs. 

- In the case of a contract for goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery. 

General provisions

Contract language: 

The contractually binding version is exclusively German. 

Data protection: 

Personal customer data is processed on the basis of the purchase contract and is processed exclusively for this purpose. Further information can be found in the current privacy policy

Applicable law / place of jurisdiction: 

All legal disputes in connection with orders placed via these shall be governed exclusively by Austrian law (to the exclusion of the IPRG) and the court with subject-matter jurisdiction at the registered office of the entrepreneur shall have exclusive jurisdiction. The entrepreneur is also entitled to sue at the general place of jurisdiction of the customer. 


The warranty is governed by the statutory provisions. 


Claims for damages due to negligence are excluded. This does not apply to liability for personal injury and under the Product Liability Act. 

The author endeavours to observe the copyrights of the graphics, sound documents, video sequences and texts used in all publications, to use graphics, sound documents, video sequences and texts created by himself or to use licence-free graphics, sound documents, video sequences and texts.
All brands and trademarks mentioned on the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owners. The mere mention of a trademark does not imply that it is not protected by the rights of third parties!


Here you can find our locations

Locations Conny's
Conny's Country House
Bike park

Connys SPORT

Marktstraße 31, A-6230 Brixlegg


Opening hours

Monday - Friday:
08:30 – 12:00 & 14:30 – 18:00
08:30 – 12:00